72% Millennials Believe Phone Calls Are Out

“The standard customer service medium for decades, the phone call, is slowly being phased out, with 72 percent of millennials believing it’s not the best way to solve a customer-service issue. We’ve seen the rise of chatbots, some more graceful than others, but the medium will inevitably improve.”

https://esellercafe.com/4-benefits-for-adopting-ai-powered-data-analytics/

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