Bots to cut $8 billion by 2022

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“Businesses utilizing chatbot technology today have likely done so for two main reasons: to enhance the customer experience and save money. Juniper Research projects that bots will cut business expenses by as much as $8 billion by 2022; without a doubt, this technology will have a huge impact for both SMBs and enterprises.”

“According to a PointSource survey, 59 percent of customers surveyed said bots weren’t getting the job done because, obviously, customers are more than text. These are emotional, visual creatures that communicate with body language and subtle cues.”

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