“A new research report by Microsoft shows that 56 percent of retail companies in the United Kingdom still not use AI, while for example, 44 percent of financial service providers and 40 percent of manufacturers don’t either. “Clearly, for the sector to thrive in the future, the speed of change must increase”, Microsoft warns.
Interestingly, another recent study, by Rackspace, shows a more optimistic image. According to this research, retailers in the United Kingdom clearly recognize the significant opportunity that AI presents: one in four IT decision makers in this industry are planning to use this technology in-store over the next twelve months. This study claims that across both in-store and ecommerce deployments, AI will account for 7.5 percent of total UK retail sector IT budget over the next year.”