Video: Bank of America AI chatbot Erica

“Bank of America Corporation made a bold push into AI technology with the debut of an intelligent virtual assistant named erica.

Erica is a chatbot leveraging “predictive analytics and cognitive messaging” to provide financial guidance to the company’s over 45 million customers.”

Mad about erica: Why a million people use Bank of America’s chatbot

“Bank of America’s erica, an artificial-intelligence-based virtual assistant, is off to a hot start — 1 million users in 3 months.

It was rolled out in Rhode Island in mid-March, was made available in eight more states the next month, and then was opened to all of Bank America’s 25 million mobile app customers last week.”

https://www.americanbanker.com/news/mad-about-erica-why-a-million-people-use-bank-of-americas-chatbot

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