“Bank of America Corporation made a bold push into AI technology with the debut of an intelligent virtual assistant named erica.
Erica is a chatbot leveraging “predictive analytics and cognitive messaging” to provide financial guidance to the company’s over 45 million customers.”
Yesterday at #Money2020, @DigitalMMoore revealed innovative new capabilities coming to mobile and ATM. Watch the replay to catch up: pic.twitter.com/G1Tg0ymxbU
— Bank of America News (@BofA_News) October 25, 2016
Mad about erica: Why a million people use Bank of America’s chatbot
“Bank of America’s erica, an artificial-intelligence-based virtual assistant, is off to a hot start — 1 million users in 3 months.
It was rolled out in Rhode Island in mid-March, was made available in eight more states the next month, and then was opened to all of Bank America’s 25 million mobile app customers last week.”