Microsoft ScaleUp Berlin – meet Finnish startup

“ was founded in 2017 by Jaakko Pasanen, Markus Rautio and Reetu Kainulainen. The company developed a platform that gives customer service agents the AI tools they need to provide faster, smarter responses. Their deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time.

“We save our clients a lot of money”, says Sarah Al Hussaini, Chief Operating Officer at “Microsoft ScaleUp helps us to refine our go-to-market strategy and messaging to drive home the value our technology generates.” Technically, they integrate into Microsoft Dynamics and deploy on Azure to partner with Microsoft in bringing AI capabilities to their CRM business customers.”

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