How Banking Jobs and Job Requirements Are Being Affected By Artificial Intelligence

  • “An Arkansas bank, known a the First National Bank of Wynne, recently reported a 70% reduction in the amount it costs them to convert leads into customers after they adopted a strategy that relied on artificial intelligent chatbots to deal with customers interested in their services.
  • Ceba, an AI-driven chat bot developed by the Commonwealth Bank of Australia, is able to handle 200 tasks at the same time. Additionally, the chatbot is able to quickly analyze over 500,000 banking activities that a customer might want information on or perform, to provide the client with an accurate response and help them in real-time, without the need for a human operator at the other side of the chat.”

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