The Financial Service Industry of Tomorrow Runs on AI and Video Banking

  • over $1 trillion of today’s financial services cost structure is exposed to replacement by machine learning and artificial intelligence (AI).” Meaning that in the near future, AI will have a huge impact on how financial services enterprises run and do business.
  • Today, the main use case for AI in financial services is in the contact center – shifting calls to self-service or a chatbot to lower costs.
    However, there is a lot of potential to use AI for higher-value conversations. This is especially true when combining AI with another hot technology – video.
    In fact, the latest edition of our annual video banking report highlights that 82% of financial institutions plan to offer video banking services.
  • Predictive routing
  • Next best action
  • Chatbot-to-human escalation
  • Biometric identification
  • Real-time sentiment analysis
  • Simultaneous interpreting
  • Analytics”

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