Explore the future of retail at Digital Retail Forum 2019

“JOHANNESBURG, SOUTH AFRICA – Media OutReach – 18 January 2019 – There is so much more in store for the African retail industry. According to research conducted by PWC, many sub-Saharan African countries have emerged among the world’s fastest-growing economies. This kind of development is due, in part, to a great deal of economic and social change, but also because of the rapid advancement in technology and changing consumer trends.

Key topics to be discussed:

• Leveraging data to understand customer segments, manage risks and enhance decision making.

• Mapping your journey from brick-and-mortar to eCommerce.

• Leveraging mobile technology to enhance your in-store experience.

• Making Mobile Payment for Everything a reality.

• Leveraging AI to impact your bottom line and CX.

• Real-World retail digital transformation stories.

• Order Fulfillment: Improving efficiency and speed of delivery.

• Understanding the key drivers within the South African retail sector.

• Understanding the digital customer’s journey.

• Utilizing technology to identify customer pain-points.

• Optimizing inventory management and supply chains with technology.

• Closing the gap between technology and personalization.

• Customer engagement with interactive digital signage and point-of-sale (POS) solutions.

• Delivering a technology platform that empowers the business and delights customers.

• Assessing emerging retail models and technologies that will define 2019 and beyond.

• Adapting to Generation Z — “the digital shopper”.

• The store of the future.”


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