4 Signs E-commerce Brands Will Leverage AI and Bots in 2019

“Indeed, recent data shows that despite brands receiving up to 393 percent more customer service requests during the holiday season, they were able to decrease time to resolution by 15 percent through using automation technologies such as bots.

1. Chatbots are being integrated into product discovery, purchase and customer service

2. AI can provide offers and pricing in real time

3. AI lets you predict buyer behavior based on the weather

4. AI and automation for customer service helped brands lower resolution time during the holiday season”


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