UBank creates virtual home loan assistant to give 24-hour AI-driven advisers

“National Australia Bank’s digital bank UBank will launch what it says is the world’s first digital human in the home loan space, after partnering with a New Zealand tech company to create an artificially intelligent assistant to help in customer applications.

Mia will begin appearing online for UBank customers this month, enabling them to talk to her and ask common questions about their applications 24 hours a day.

‘With Open Banking just around the corner, we are getting closer and closer to this idea of a four-click home loan. When you apply AI to any data set, the use cases are almost limitless, but it’s about finding the right use cases and the right moments to apply it so you can liberate customers from their finances.'”

https://www.afr.com/technology/web/ecommerce/ubank-creates-virtual-home-loan-assistant-to-give-24-hour-aidriven-advisers-20190208-h1b1jf

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s