UBank creates virtual home loan assistant to give 24-hour AI-driven advisers

“National Australia Bank’s digital bank UBank will launch what it says is the world’s first digital human in the home loan space, after partnering with a New Zealand tech company to create an artificially intelligent assistant to help in customer applications.

Mia will begin appearing online for UBank customers this month, enabling them to talk to her and ask common questions about their applications 24 hours a day.

‘With Open Banking just around the corner, we are getting closer and closer to this idea of a four-click home loan. When you apply AI to any data set, the use cases are almost limitless, but it’s about finding the right use cases and the right moments to apply it so you can liberate customers from their finances.'”

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