Artificial Intelligence is spurring a whole new kind of conversation in banks
“The world already has 2.5 billion smartphone users. More than 37 percent of the world is using messaging apps today, and approximately 20 million already use smart speakers.
For example, if a customer wants their bank statements, all they need to do is send a message to the chatbot. The details will be furnished to them within seconds!
For example, if a bank runs a loyalty programme and wants to find out customers with the most number of transactions, they don’t need to manually look through their records. An AI and RPA powered chatbot can easily look through the customer data and respond via text!”