“The report surveyed more than 300 executives in the US to determine the state of AI adoption in retail. Momentum is continuing to build, with 72% of retailers saying AI will be a “competitive necessity,” in the next five years, the report found.
The AI tools retailers are using most are:
- chatbots or virtual agents (41%)
- robotic process automation (RPA) (40%)
- machine learning or predictive analytics (36%)”