How AI is transforming customer management in banking sector

  • “The Stamford firm’s 2019 CIO Survey of more than 3,000 executives in 89 countries found that AI implementation grew a whopping 270 percent in the past four years, and 37 percent in the past year alone.

Banks are aggressively embedding AI intelligence into their operations

Light Information Systems, which has developed NLP Bots, has implemented AI within banks across several use cases such as marketing, risk mitigation, customer care, employee care, etc.

Throwing more light on the common uses of AI in banks, Animesh Samuel, Co-founder & Chief Evangelist, Light Information Systems, says the AI tools play an important role in Visitor Management, Targeted Advertising, Risk Mitigation, Customer Care and Employee Care.”

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