Sovcombank Invests in Artificial Intelligence

“Sovcombank uses artificial intelligence to collect non-performing liabilities, however, according to Dmitry Gusev, this is only the beginning: ‘The bank also plans to automate staff recruitment, sales, and service quality surveys. The use of artificial intelligence reduces our call center costs by up to 75% with better customer service, and it frees employees for solving complex tasks that cannot be automated yet.'”

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