“Harnessing advanced analytics techniques like artificial intelligence (AI) and machine learning (ML) is fast becoming business as usual for the banking sector, with those that don’t adapt risking being left behind.
Here’s how three frontiers of AI are transforming the bank-customer relationship.
1. Machine Learning: Preventing Customer Churn
2. Natural Language Processing: Chatbots Everywhere
3. Robotic Process Automation: Reducing Inefficiencies”