50 Retail Innovation Stats That Prove The Power Of Customer Experience – Forbes

Let me begin by acknowledging that I’m a full-fledged data geek. With that in mind, these are my favorite articles. Forbes has just published a consolidated list of 50 Retail/CX stats. Plus, the data is from top-tier sources. This is literally gold when it comes to developing a business case for capital funding.

Check out the Forbes site for the full list, but here are a few of my favorites:

  • “In 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. Experts predict that within the next two years, 65% of retailers will offer same-day delivery. – BRP Consulting
  • 87% of consumers begin their shopping journey with digital, a jump from 71% in 2017. – Salesforce
  • 48% of shoppers have left a brand’s website and made a purchase from a competitor because of a poorly personalized experience. – Marketing Dive
  • 87% of customers will abandon their online carts if the checkout process is too difficult. – PRWeb
  • 82% of consumers consult their phones while they’re in a store deciding what product to buy. One in 10 of those people end up buying a different product than they had planned. – Think With Google
  • By 2020, more than 40% of data analytics projects will relate to customer experience. – Gartner”

https://www.google.com/amp/s/www.forbes.com/sites/blakemorgan/2019/05/21/50-retail-innovation-stats-power-customer-experience/amp/

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