- “For the past three years UBank has been experimenting with IBM and the Watson team
- With around 220 staff in its North Sydney office, UBank can scale those solutions to serve its 500,000 customers.
- The first project the bank launched back in 2017 was RoboChat, a virtual agent trained to answer questions around home loan applications.
- As well as giving customers self service tools, the bank has built RoboBrain, launched in March 2018, to aid its customer service team.”
