AI is fuelling the new economics of banking, says UBank CEO

  • “For the past three years UBank has been experimenting with IBM and the Watson team
  • With around 220 staff in its North Sydney office, UBank can scale those solutions to serve its 500,000 customers.
  • The first project the bank launched back in 2017 was RoboChat, a virtual agent trained to answer questions around home loan applications.
  • As well as giving customers self service tools, the bank has built RoboBrain, launched in March 2018, to aid its customer service team.”

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