Deep Dive: How Biometrics And AI Are Improving Banks’ Customer Experiences

“Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all.

As such, FIs must seek more innovative authentication procedures that take less time and draw less ire than weak password and PIN systems.”

https://www.google.com/amp/s/www.pymnts.com/news/digital-banking/2019/biometrics-ai-banking-customer-experience/amp/

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