- “Ian Wilson, former Head of Artificial Intelligence at HSBC – businesses don’t need an AI strategy. Businesses need multiple AI strategies for each functional division at their company. What works for customer service isn’t going to work for anti-money laundering.
- It’s unclear whether or not AI will generate an ROI
- Banks and their leaders don’t foster a culture that allows data scientists to experiment with AI so that it does generate ROI
- Banks have legacy IT and data infrastructures that weren’t organized for using AI”
Check out the full article including podcast audio of the interviews.