Banks take wait and see approach to ROI on AI deployment

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“Top tier banks are adopting AI,” she said. “They’re using machine learning, But that doesn’t really move the banking industry that much. What JPMorgan is doing, for example, a midsize bank would say, ‘Well, they are JPMorgan. They have the resources, the bandwidth, and the budgets to do that.’ Midsize banks are having a hard time trying to convince the CIO to allocate some budget so they can do it.”

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