Chatbots in Banking Got Smart. This is How They’ll Make Your Bank Better

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“Technology is driving personalization, and the combination of data, conversational banking and AI make it increasingly accurate the more consumers use it. It’s a perpetually evolving experience over time. Banks aren’t investing in conversational banking and AI to drive customers to self-serve, low cost channels or to avoid interacting with the customer. They’re using it to improve their service by empowering consumers to engage in the way that they want and connect with the bank on their own terms.”

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