Digital transformation: How one bank is using AI, big data and chatbots to create new services

  • “He also points to the firm’s new personal finance app Mimo, which uses open-banking application programming interfaces, artificial intelligence (AI) and data analytics to create a social feed that helps customers manager their money.
  • McNamara says NatWest is involved in a range of digital developments, including Mettle, its digital bank for small businesses.
  • Such is the potential for change that Gartner estimates as many as 80% of traditional banks will go out of business by 2030.”

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