From Analytics First to AI First at Capital One

“Capital One is now joining the slim ranks of organizations that might be described as “AI first.” It has built up two larger machine learning teams, in its Credit Cards line of business and at the enterprise level, as well as smaller teams in other lines of business. Today, the company is applying AI and machine learning to almost every facet of our business, whether customer-facing, such as enhancing fraud protection, or for internal processes, such as improving call center operations.”

https://www.google.com/amp/s/www.forbes.com/sites/tomdavenport/2019/07/10/from-analytics-first-to-ai-first-at-capital-one/amp/

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