Data and AI Power the Future of Customer Engagement in Financial Services

“Combining insights from all of these touchpoints will create an even more robust profile of your customers that can improve engagement success. Remember, consumers no longer walk into a branch or pick up a phone to voice a concern or to make a purchase. Instead, they often interact on other channels hoping that their financial institution will “figure it out.”

https://thefinancialbrand.com/86706/banking-customer-engagement-personalization-ai-trends/

Leave a Reply