Amazon Localises Customer Service For India With Hindi Speaking Bot

  • “The ecommerce giant’s Automated Assistant, that lets users have natural conversations with non-human customer service agents, now supports Hindi for chats through the Amazon Android app.
  • The chatbot powered by artificial intelligence (AI), leverages machine learning (ML) and natural language processing capabilities (NLP).
  • India has the second-highest active Internet user base in the world with more than 600 Mn active users.”

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