Banks are prioritizing digital transformation this year

  • “The digital customer experience was chosen as a top priority by 79% of respondents
  • Cost-cutting was the second-highest priority at 46%
  • Meanwhile, 36% of respondents said they’re shutting down more branches —which are notoriously costly to operate”

https://www.businessinsider.com/banks-are-prioritizing-cost-cutting-digital-transformation-2019-8

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