How will the banking industry use AI to improve CX?


  • “According to Gartner, by 2020 consumers will manage 85 percent of their total business interactions with banks through fintech chatbots.
  • Additionally, according to Accenture, AI will allow bank employees to spend more time on exceptional work: 20 percent of non-routine tasks that drive 80 percent of value creation.”

Dr. David Duan –

Dr David Duan-1

Freedom –

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