How will the banking industry use AI to improve CX?

BofA

  • “According to Gartner, by 2020 consumers will manage 85 percent of their total business interactions with banks through fintech chatbots.
  • Additionally, according to Accenture, AI will allow bank employees to spend more time on exceptional work: 20 percent of non-routine tasks that drive 80 percent of value creation.”

https://techhq.com/2019/08/how-will-the-banking-industry-use-ai-to-improve-cx/


Dr. David Duan – linkedin.com/in/davidwenduan

Dr David Duan-1


Freedom – https://www.fraedom.com/us/

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