Netflix generation expects AI-driven financial advice

  • “’Consumers are expecting algorithmically driven interactions in their daily lives, much like when they consume music on Spotify, or watch movies on Netflix. For example, what to watch next is a piece of advice driven by an AI algorithm.’
  • ‘In a world where the customer relationship with a bank now is so Omni-channel and 24-7, whether they’re using an ATM or mobile banking, or telephone banking, or going to the branch, it’s very hard for a human being to really piece it all together to understand the full life of a customer’s relationship with a bank – and AI can actually do that.'”

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