Microsoft Dynamics 365’s AI tracks customer behavior in retail stores

“Dynamics 365 Virtual Agent for Customer Service now calculates the amount of time a company saves using a conversational AI agent versus a human customer service agent. This metric will be available on a new enterprise bot dashboard, which will include a customer satisfaction score and a list of the topics used to arrive at the score.”

https://venturebeat.com/2019/09/23/microsoft-dynamics-365s-ai-tracks-customer-behavior-in-retail-stores/

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