- “Bank of America’s chief operations and technology officer is taking on her biggest challenge yet: ensuring AI is used responsibly.
- “It was, ‘Send Cathy,’ ” says Bessant, who ranks as the No. 1 Most Powerful Women in Banking for 2019, her third year in a row atop the list. “I like being known for fixing things.”
- A few years ago, Bessant, who oversees a $14 billion annual budget, was thinking about artificial intelligence software
- She started an internal “university,” where the 95,000 people in her group can take online courses and learn how to code, how to design bots, and other skills.”