Deep Dive: How Artificial Intelligence Makes QSRs Smarter

  • “The most visible AI integration is voice-recognition systems, which have been deployed restaurants like Starbucks, Domino’s and Dunkin’. Chipotle also recently implemented AI-based voice-activated food ordering, which it plans to introduce to all 2,500 of its locations by the end of 2019.
  • Not only did this make customers happier, but it also let the QSR process more orders per hour — a key metric for drive-thrus. Studies have found that up to 70 percent of fast food orders come from drive-thrus, so every second counts.”

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