5 predictions for AI’s impact on customer experience in 2020 (VB Live)

“In 2019, smart companies started investing in bot technology because it was clear that despite reservations, consumers were slowly coming around, and having the infrastructure in place now would help businesses prepare for the next step in customer service technology.”

https://www.google.com/amp/s/venturebeat.com/2019/10/18/5-predictions-for-ais-impact-on-customer-experience-in-2020-vb-live/amp/

Leave a Reply