AI Stats News: 62% Of US Consumers Like Using Chatbots To Interact With Businesses

    • “Consumers in Australia, the UK, and France report the highest levels of chatbot usage, with more than 70% of respondents having used one to interact with a brand in the past year
    • 80% used them for customer care
    • more than 70% of people 18-34 years old wanting the option to message with businesses;
    • Manpower found that its collections increased 12% [Fortune]
    • The first eight IT teams at Fannie Mae to receive Moogsoft’s AIOps tool have seen a 35% reduction in IT incidents
    • On average, data volumes are growing at a rate of 63% a month;
    • The market for data-labelling services may triple to $5 billion by 2023, according to Redpoint Ventures [The Economist]
    • By 2023, the number of people with disabilities employed will triple due to AI and emerging technologies, reducing barriers to access
    • 2022, 30% of organizations will have invested in explainable AI—technology that can explain how AI algorithms come to their conclusions [Gartner]”

    https://www.google.com/amp/s/www.forbes.com/sites/gilpress/2019/10/25/ai-stats-news-us-consumers-interest-in-using-chatbots-to-interact-with-businesses-rise-to-62/amp/

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