What Banking’s Future Looks Like to Wells Fargo’s Innovation Chief

  • “Wells Fargo The fourth-largest U.S. bank has been a digital banking powerhouse for years on both the retail and business banking sides. It has 30 million digitally active customers — about 43% of its total customer base.
  • The bank’s Innovation Group, a key element of that success, has been led since May 2018 by Lisa Frazier, EVP and Head of Innovation

Frazier views bank innovation broadly as three things:

  1. • Applying new and emerging technologies to solve customer problems.
  1. • Creating new business models.
  1. • Making sure the company has innovation DNA in its culture.”

Lisa Frazier

EVP and Head of Innovation


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