- “Sentiment analysis is capable of 90% accuracy. That’s not a technology in early stages—that’s a technology in a state of maturity, ready to go to empower companies, employees, and customers all at once.
- Technologies like Cognito…Their tools have been shown to improve customer satisfaction by nearly 30%, decrease call handle time by 15% and increase customer feedback by an unfathomable 90%.”
https://www.google.com/amp/s/www.forbes.com/sites/danielnewman/2019/11/22/how-ai-is-making-sentiment-analysis-easy/amp/
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