AI Meets CRM and BI: 15 Salesforce Einstein and Einstein Analytics Announcements from Dreamforce 2019

  • “Nearly half of companies now say that they’re using some form of artificial intelligence, according to McKinsey research that Salesforce shared at Dreamforce 2019, yet seven out of ten companies report they’re seeing little to no value from their AI projects so far.
  • The impediment is often not knowing where to start. Salesforce’s growing Trailhead community and educational offerings, such as the new “Einstein’s Guide to AI Use Cases,” are geared to demystifying AI and promoting adoption.”

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