“The first contact many customers now have with a bank is via a chatbot or digital assistant that utilizes the power of artificial intelligence (AI) Accenture’s 2017 Retail Banking Trends and Predictions report on AI in the finance sector identified that the top trends were removing friction from the customer journey, and the use of…
Month: November 2019
Celebrity Cruises Leverages Monetate’s Scalable AI-Driven Personalization for Travel and Hospitality
“We have successfully leveraged Monetate’s AI technology to personalize travel offers for millions of visitors to our site. We continue to experiment in personalization as Monetate evolves their offering,” said Neena Vicente, eCommerce Director at Celebrity Cruises. “Personalization helps travelers find the right cruise faster, in turn, delivering conversion benefits for our brand.” https://martechseries.com/uncategorized/celebrity-cruises-leverages-monetates-scalable-ai-driven-personalization-travel-hospitality/ Celebrity…
Preferred Banking Methods Infographic
“Online & Mobile are used most often Online: 37% Mobile app: 36% Bank branches: 17% ATM: 6% Telephone: 3% Mail: 1%” https://www.aba.com/news-research/research-analysis/preferred-banking-methods
It’s Time for Alibaba to Slay the Monster Jack Ma Created
“The Nov. 11 annual event, which has been going for a decade, started as a marketing gimmick for an upstart e-commerce company looking to draw a crowd. And it did. GMV (gross merchandise value) grew more than 4,000 times between 2009 and 2018, hitting $30.8 billion last year Alibaba doesn’t want to be just an…
BankThink U.S. banks are playing catch-up with Chinese fintechs
“The amount of U.S. mobile payments totaled $160 billion in 2018, while China reached a staggering $40 trillion, propelled by Alipay and WeChat. Therefore, financial firms must transform from three directions: From transactions to services; from products to customer centricity; or from branches to open banking.” https://www.americanbanker.com/opinion/us-banks-are-playing-catch-up-with-chinese-fintechs