Bank of America AI chatbot surpasses 10 million users

  • “Bank of America’s mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks.
  • Bank of America currently claims 29 (likely typo missing “Million”) mobile banking clients, representing 60% of the bank’s total account base in 17 major cities and 50% nationwide.”

https://www.finextra.com/newsarticle/34954/bank-of-america-ai-chatbot-supasses-10-million-user

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