- “Business Insider experts predict that by 2020, 80 percent of enterprises will use chatbots.
- After all, chatbots can reduce your customer service costs by 30 percent.
Let’s take a look at four rules to make chatbots a force for good, shall we?
1. Respond like a human, but don’t pretend to be one.
2. Be wise when choosing an AI vendor.
3. Get an idea about how conversational AI works.
4. Focus on improvement”