“Younger generations perceive the customer journey differently and rely much less on bank branches compared to older generations as they are most engaged with unique, personalised experiences. That’s why we are expecting to see more of video banking in the upcoming years.
Video conferences and remote assistance will be able to help both the younger demographics, the elderly, and those living in remote areas to interact with branches in a completely new way, 24/7, thereby improving the customer relationship.
IDC’s Worldwide Artificial Intelligence Systems Spending Guide predicts that the global AI spend could add up to approximately £74.9bn by 2022. Being one of the most disruptive technologies of the decade, traditional banks will need to be able to understand, manage, and integrate AI throughout its infrastructure to remain competitive.”