Aisera, an AI tool to help with customer service and internal operations, exits stealth with $50M – TechCrunch

“‘There are billions of people in call centres today,’ he said in an interview. ‘If I can automate [repetitive] functions they can focus on higher-level work, and that’s what we wanted to do. Those trying to solve simple requests shouldn’t. It’s one example where AI can be put to good use. Help desk employees want to work and become programmers, they don’t want to do mundane tasks. They want to move up in their careers, and this can help give them the roadmap to do it.’”

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