Amazon Is Testing an AI Chatbot That Generates Original Dialogue in Real Time

  • “Amazon is testing what may be the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in AI language generation.
  • The randomized testing currently encompasses two types of interactions: return refund status requests and order cancellations.
  • Each of Amazon’s models are trained on data that spans 5 million conversation-response pairs culled from 350,000 past interactions”

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