- “Amazon is testing what may be the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in AI language generation.
- The randomized testing currently encompasses two types of interactions: return refund status requests and order cancellations.
- Each of Amazon’s models are trained on data that spans 5 million conversation-response pairs culled from 350,000 past interactions”
https://www.google.com/amp/s/www.adweek.com/digital/amazon-is-testing-an-ai-chatbot-that-generates-original-dialogue-in-real-time/amp/
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