Artificial Intelligence in Banking: More Hype Than Reality

“Unfortunately, while there is virtually no question of the benefits of data and AI for the benefit of the consumer, the vast majority of deployment by legacy organizations still focuses on cost reduction and productivity and/or risk management. While these use cases certainly help financial institutions meet quarterly financial goals and protect against losses from fraud, the consumer rarely feels any personal benefit.”

https://thefinancialbrand.com/93334/data-ai-banking-analytics-cx-trends-hype/

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