Seven Charts: The State of Digital Banking in 2020

  • “According to EY’s “Global FinTech Adoption Index 2019,” financial technology services adoption among internet users has nearly doubled during the past two years, and the adoption rate is growing. Its March 2019 data shows that 64% of digitally active consumers across 27 markets used fintech.
  • An August 2019 survey conducted by Pureprofile states that 21.4% of US internet users ages 18 to 91 already used neobanks.
  • Chatbot integration in mobile banking apps is expected to make up 79% of chat-driven customer interactions in 2023.”

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