Consumers Want AI Bias Eliminated and Will Reward Businesses for Doing So, Finds Genpact’s Third Annual AI 360 Study

“Most consumers (58%) are more likely to recommend a company that can demonstrate its AI algorithms are bias-free, and more likely to purchase products or services from such businesses (56%). Gen Z (69%) and millennial (70%) respondents champion unbiased brands even more so.
Only about a third (35%) of senior executives say their companies offer AI-related reskilling opportunities, no improvement from 2018.
The top benefits of AI according to senior executives are improving customer experience and service (39%), the ability to leverage data and analytics (36%), and freeing up more time for employees to focus on more important tasks (35%).”