When The Unexpected Leads To Innovation

  • “In 2010, the number of internet users was 2.03 billion worldwide. That number more than doubled to 4.13 billion in 2019—making the rapid, en masse shift to working from home much more feasible.
  • Nitin Badjatia, head of customer service management product strategy at ServiceNow, believes the pandemic will inspire companies to double down on the move to digital transformation.”


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