Virtual Tellers And Workhorse ATMs: Banking’s New (Digital-First) Normal

  • “Smaller banks and credit unions, said Brown, are cementing the bonds that have been shaped with small business clients forged over decades. It’s no secret that the rocky start of the Small Business Administration’s PPP has shown the value that lies with the personal touch.
  • 20 percent of PPP loans offered by these smaller FIs have gone to net new clients, which indicates these small- and medium-sized businesses (SMBs) are actively seeking guidance and reassurance through the process.”

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