C-Suite Banking Execs Believe AI Will Set Winning Institutions Apart

  • “32% strongly agreed with the statement: “Unlocking value from AI will be the key differentiator between winning and losing banks.”
  • 83% of institutions agreed or agreed strongly that platformification of products, so that consumers and businesses can obtain numerous financial services through a single source functioning as a market, would be a key strategy in the future. This belief was even stronger in North America, at 87%.
  • Customer-facing AI ranked as the second-greatest focus for bank tech investment through the entire sample, surpassed only by cybersecurity spending but ahead of cloud-based technologies.”


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