Middle East’s first AI-powered digital engagement banking bot makes banking easy for Mashreq customers

“When calling Mashreq support, the solution, provided by Avaya Holdings Corp and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing to correctly interpret their enquiries, interfaces with the bank’s back-end systems, and presents relevant details in an appealing visual format.”

https://www.google.com/amp/s/www.expresscomputer.in/amp/artificial-intelligence-ai/middle-easts-first-ai-powered-digital-engagement-banking-bot-makes-banking-easy-for-mashreq-customers/58287/

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