Customer Experience, Artificial Intelligence and Machine Learning

  • “The unfortunate reality is that 78% of consumers have bailed on a transaction or not made an intended purchase because of poor service experience. In fact, companies only hear from 4% of its dissatisfied customers.
  • That same person using the AI tools that we created, can now read 100,000 publishers, and 300,000 stories a day, covering 26 million topics and find relevant videos from more than 40 global broadcasters.”

https://towardsdatascience.com/customer-experience-artificial-intelligence-and-machine-learning-748d8c1e1127

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